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Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers


Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.


Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

Best suited forCustomers operating in an environment where technical support is requiredCustomers running mission critical systems with challenging uptime requirements
Support hours8am - 5pm PST24 x 7 x 365
Response time (SLA)Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business DayLevel 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered20 (per year)50 (per year)
OtherCold Disaster Recovery licenses includedCold/Warm Disaster Recovery licenses included
Training3 days per year included3 days per year included

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Deployment – Technical demo video

Using environmental variables, Neuron ESB enables you to cleanly separate development, testing, and production systems to further simplify deployment across your infrastructure – in support of Application Lifecycle Management best practices. In this video, learn how to deploy Neuron ESB solutions using Neuron ESB Explorer or command line tools. Learn how to use environmental variables with…

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Monitoring – Technical demo video

One of Neuron ESB’s strengths is its ability to serve multiple constituencies under a common set of UI’s and API’s. Whether you are part of operations or are in dev/test mode, the ability to monitor activity is crucial. In this module, attendees are introduced to the various features Neuron ESB exposes for managing deployed solutions. This…

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