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Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers


Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.


Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

Standard Extended
Best suited for Customers operating in an environment where technical support is required Customers running mission critical systems with challenging uptime requirements
Support hours 8am - 5pm PST 24 x 7 x 365
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 20 (per year) 50 (per year)
Other Cold Disaster Recovery licenses included Cold/Warm Disaster Recovery licenses included
Training 3 days per year included 3 days per year included

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