Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers

ServicesSupportTrain

Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.

ServicesSupportAns

Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

StandardExtended
Best suited forCustomers operating in an environment where technical support is requiredCustomers running mission critical systems with challenging uptime requirements
Support hours8am - 5pm PST24 x 7 x 365
Response time (SLA)Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business DayLevel 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered20 (per year)50 (per year)
OtherCold Disaster Recovery licenses includedCold/Warm Disaster Recovery licenses included
Training3 days per year included3 days per year included

Read more about Peregrine Connect

Category: Application Integration

To remain competitive, digital-first companies must build, deploy, and integrate applications faster than ever...

Read More
Industry: Energy

Seamlessly connecting project management and billing....

Read More
Industry: Other

Modernizing legacy systems to improve reliability and reduce costs...

Read More
Category: Application Integration

Using environmental variables, Neuron ESB enables you to cleanly separate development, testing, and production...

Read More
Category: Workflows

One of Neuron ESB’s strengths is its ability to serve multiple constituencies under a common set of UI’s a...

Read More
Category: Workflows

Neuron ESB Workflow features the ability to define long-running, fault-tolerant and persisted workflows. Where...

Read More