Customer Support, Sales and Training
Get support from knowledgeable developers for knowledgeable developers
Online Support Service
- Knowledge Base, a comprehensive repository of product data, technical information, and articles written by senior Neuron ESB technical staff
- Access to documentation and release notes
- Online submission of service requests with ability to query status
Technical Support Benefits
- Email or online submission of service requests
- Service request analysis and definition
- Service request management, resolution and response
- Architectural reviews prior to production rollouts
- Identification and availability of new product releases
- Technical and architecture training
Architectural reviews and onsite training
We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.
Get answers and support from Neuron ESB experts
Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here (registered customers only).
Peregrine customer support service options
| Standard | Extended | |
|---|---|---|
| Best suited for | Customers operating in an environment where technical support is required | Customers running mission critical systems with challenging uptime requirements |
| Support hours | 8am - 5pm PST | 24 x 7 x 365 |
| Response time (SLA) | Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day | Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day |
| Support incidents covered | 20 (per year) | 50 (per year) |
| Other | Cold Disaster Recovery licenses included | Cold/Warm Disaster Recovery licenses included |
| Training | 3 days per year included | 3 days per year included |
Read more about Peregrine Connect
Enhancing Enterprise Integration in Your Hybrid Environment: Speed, Security, Cost Optimization
Discover how Peregrine Connect can enhance your enterprise integration in your hybrid environment with its increased speed, security, and cost optimization. Get an introduction to the Peregrine Connect Platform and the suite of products and services underneath it. Including Neuron ESB, the new Design Studio and the Management suite portal. These tools allow you to…
Read MoreUsing Neuron ESB and Docker to Develop and Deploy Microservices
To remain competitive, digital-first companies must build, deploy, and integrate applications faster than ever. Microservice architectures enable the continuous delivery/deployment of large, complex applications, while containers allow IT operations and development teams to build, ship and run any application, anywhere. Learn how to create a Neuron ESB microservices architecture, virtualize a service or an app,…
Read More
Deployment – Technical demo video
Using environmental variables, Neuron ESB enables you to cleanly separate development, testing, and production systems to further simplify deployment across your infrastructure – in support of Application Lifecycle Management best practices. In this video, learn how to deploy Neuron ESB solutions using Neuron ESB Explorer or command line tools. Learn how to use environmental variables with…
Read MoreMonitoring – Technical demo video
One of Neuron ESB’s strengths is its ability to serve multiple constituencies under a common set of UI’s and API’s. Whether you are part of operations or are in dev/test mode, the ability to monitor activity is crucial. In this module, attendees are introduced to the various features Neuron ESB exposes for managing deployed solutions. This…
Read More