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Customer Support

Keeping your business connected with standard and extended 24/7 support.

Learn more about our Industry-Leading Peregrine Connect Integration and API Platform

Increased Productivity
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IT Cost Savings
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Faster Integration
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Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers

ServicesSupportTrain

Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.

ServicesSupportAns

Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

Standard Extended
Best suited for Customers operating in an environment where technical support is required Customers running mission critical systems with challenging uptime requirements
Support hours 8am - 5pm PST 24 x 7 x 365
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 20 (per year) 50 (per year)
Other Cold Disaster Recovery licenses included Cold/Warm Disaster Recovery licenses included
Training 3 days per year included 3 days per year included

Read more about Peregrine Connect

Articles

New Features Update Neuron ESB Version 3.7.5

07/02/2021

Neuron ESB provides critical runtime facilities and features that collaboratively simplify the design, deployment, and management of an organization’s integration needs.

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White Papers

Saving Time and Money by Migrating Off of Microsoft BizTalk Server to Neuron ESB

04/02/2016

Neuron ESB Application Integration and Web Service Platform:
A Real-World Example of Valuable Time and Cost Savings

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Case Studies

MedPharm

07/06/2021

Seamlessly connecting project management with revenue forecasting

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Videos & Webinars

Peregrine Connect’s NetSuite PSA Add-in for Microsoft Project

03/10/2020

In this video, learn how Microsoft Project and NetSuite PSA can be used together, allowing project managers to continue utilizing…

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