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Customer Support

Keeping your business connected with standard and extended 24/7 support.

Learn more about our Industry-Leading Peregrine Connect Integration and API Platform

Increased Productivity
%
IT Cost Savings
%
Faster Integration
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Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers

ServicesSupportTrain

Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.

ServicesSupportAns

Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

Standard Extended
Best suited for Customers operating in an environment where technical support is required Customers running mission critical systems with challenging uptime requirements
Support hours 8am - 5pm PST 24 x 7 x 365
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 20 (per year) 50 (per year)
Other Cold Disaster Recovery licenses included Cold/Warm Disaster Recovery licenses included
Training 3 days per year included 3 days per year included

Read more about Peregrine Connect

Articles

Using Azure DevOps with Neuron ESB

03/03/2022

Overview Delivering Integration solutions is difficult. With long delivery cycles, complex and changing requirements the chances of success for that…

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White Papers

The Integration Journey to Digital Transformation with Peregrine Connect

08/22/2022

The Integration Journey to Digital Transformation with Peregrine Connect

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Case Studies

D&H Distributing

05/04/2022

Modernizing operations integration to increase volume transactions by 2X

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Videos & Webinars

Digitally Accelerate Your Organizations Integration With Peregrine Connect

08/19/2022

Every company today strives to digitally transform their business to increase ROI, cut costs, and satisfy customer needs. As a…

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