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Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers

ServicesSupportTrain

Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.

ServicesSupportAns

Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

Standard Extended
Best suited for Customers operating in an environment where technical support is required Customers running mission critical systems with challenging uptime requirements
Support hours 8am - 5pm PST 24 x 7 x 365
Response time (SLA) Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered 20 (per year) 50 (per year)
Other Cold Disaster Recovery licenses included Cold/Warm Disaster Recovery licenses included
Training 3 days per year included 3 days per year included

Read more about Peregrine Connect

Comparing Neuron ESB and BizTalk: a Partner’s Perspective

The following post compares Neuron ESB and BizTalk and was written by our partner, Integrator, a Denmark-based technology firm with expertise in the Microsoft stack and Neuron ESB

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Handling Transaction Data With Smart Integration

An article was published today in Total Retail, an online and print publication that covers the omnichannel retail industry, about Neuron ESB customer, Lux Group

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Peregrine Zuora Connector

Introduction Zuora is an enterprise software company that designs and sells SaaS applications for companies with a subscription business model. The new Neuron ESB Zuora adapter enables you to easily embed any or all of Zuora’s commerce, billing and finance Software as a Service products into your own subscription-based services. The adapter turns your Neuron…

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Thomson Reuters – Overcoming Complex Integration with Neuron ESB

Overcoming Complex Integration with Neuron ESB – Thomson Reuters’ Head of Investors Content Technology demonstrates how he reduced costs and simplified complex integration challenges using Neuron ESB

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