Customer Support, Sales and Training
Get support from knowledgeable developers for knowledgeable developers

Online Support Service
- Knowledge Base, a comprehensive repository of product data, technical information, and articles written by senior Neuron ESB technical staff
- Access to documentation and release notes
- Online submission of service requests with ability to query status

Technical Support Benefits
- Email or online submission of service requests
- Service request analysis and definition
- Service request management, resolution and response
- Architectural reviews prior to production rollouts
- Identification and availability of new product releases
- Technical and architecture training

Architectural reviews and onsite training
We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.

Get answers and support from Neuron ESB experts
Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here (registered customers only).
Peregrine customer support service options
Standard | Extended | |
---|---|---|
Best suited for | Customers operating in an environment where technical support is required | Customers running mission critical systems with challenging uptime requirements |
Support hours | 8am - 5pm PST | 24 x 7 x 365 |
Response time (SLA) | Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day | Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day |
Support incidents covered | 20 (per year) | 50 (per year) |
Other | Cold Disaster Recovery licenses included | Cold/Warm Disaster Recovery licenses included |
Training | 3 days per year included | 3 days per year included |
Read more about Peregrine Connect
Comparing Neuron ESB and BizTalk: a Partner’s Perspective
The following post compares Neuron ESB and BizTalk and was written by our partner, Integrator, a Denmark-based technology firm with expertise in the Microsoft stack and Neuron ESB
Read MoreHandling Transaction Data With Smart Integration
An article was published today in Total Retail, an online and print publication that covers the omnichannel retail industry, about Neuron ESB customer, Lux Group
Read MorePeregrine Zuora Connector
Introduction Zuora is an enterprise software company that designs and sells SaaS applications for companies with a subscription business model. The new Neuron ESB Zuora adapter enables you to easily embed any or all of Zuora’s commerce, billing and finance Software as a Service products into your own subscription-based services. The adapter turns your Neuron…
Read MoreThomson Reuters – Overcoming Complex Integration with Neuron ESB
Overcoming Complex Integration with Neuron ESB – Thomson Reuters’ Head of Investors Content Technology demonstrates how he reduced costs and simplified complex integration challenges using Neuron ESB
Read More