Customer Support, Sales and Training

Get support from knowledgeable developers for knowledgeable developers


Architectural reviews and onsite training

We offer complimentary pre-production architectural reviews, and access to onsite training for Neuron ESB Support Services customers. To learn more, email us.


Get answers and support from Neuron ESB experts

Customer Support Service representatives can be reached via web forum, email and phone. For online support, click here  (registered customers only).

Peregrine customer support service options

Best suited forCustomers operating in an environment where technical support is requiredCustomers running mission critical systems with challenging uptime requirements
Support hours8am - 5pm PST24 x 7 x 365
Response time (SLA)Level 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business DayLevel 1 - 2Hrs, Level 2 - 4Hrs, Level 3 – 1 Business Day
Support incidents covered20 (per year)50 (per year)
OtherCold Disaster Recovery licenses includedCold/Warm Disaster Recovery licenses included
Training3 days per year included3 days per year included

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