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Case Study

Xerox

Integrating legacy systems with Neuron ESB extends PrePass’ CRM and accounting infrastructures, increasing automation, efficiency and safety.

“With key technology investments within the Microsoft .NET platform managing our mission critical transactions, we can focus on our core business and services while driving customer satisfaction and creating value-added services that secure our position as a leader within our industry.”

— Cathi Chinn, Project Management Office and Technology Director, Xerox

Integrating legacy systems with Neuron ESB extends PrePass’ CRM and accounting infrastructures, increasing automation, efficiency and safety.

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The Challenge

  • Automate transaction volume.
  • Provide better service to customers through operational efficiency.
  • Automate key business processes and integrate essential back-office systems, including customer relationship management and financials to increase visibility and efficiency.
  • Limit costs, and leverage existing developer resources and systems where possible.

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The Solution

  • Implement Peregrine’s Neuron ESB, optimized for the Microsoft .NET platform.
  • Automate manual tasks through web account signups and payments to enable growth and increase service for customers.
  • Automate self-service web site serves as a front-end to a highly distributed service-oriented architecture, reducing labor costs, providing the capacity to handle a higher customer volume, and leveraging new and existing systems.

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The Benefits

  • Improved customer satisfaction as the capacity to handle more customers has increased and processing time has decreased.
  • 84% of new web-ordered accounts are now processed within 48 hours where processing once took 7-10 days.
  • Integrating systems with Peregrine’s Neuron ESB proved effective at reducing labor costs and handling higher customer data volume, all while leveraging new and existing systems.
  • Sped productivity by eliminating manual data entry processes.
  • Preserved agility and flexibility to easily handle future business opportunities.

Read the client story

Company Profile

Based In:
Rochester, New York
Industry:
Manufacturing & Logistics
Type:
Public
Employees:
140,800
Founded:
1906
Website: