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Case Study

Turning Stone

Neuron ESB enables Turning Stone to manage customer and resorts property data to deliver an exceptional guest experience

“Ease of deployment, state-of-the-art technology for integrating disparate applications, and low cost of ownership made Neuron ESB the right choice for our organization.”

— Steve Murphy, Vice President of Technology & Supply Chain, Turning Stone

Turning Stone is integrating customer and hospitality data property-wide to enrich the resort experience for its loyal customers.

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The Challenge

  • Turning Stone planned to boost revenue and grow its customer portfolio through intimate customer experience and a robust loyalty program.
  • Turning Stone needed to integrate and consolidate newly modernized core systems to provide real-time guest profile information in a single service record.
  • Eliminate manual data entry processes and cash systems for vouchers.

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The Solution

  • Integrate systems with Peregrine Connect’s Neuron ESB, an intuitive, robust integration platform optimized for the Microsoft .NET platform that delivers seamless connectivity between existing systems.
  • Connect content management system, lodging management system, spa, golf, entertainment, and other systems to all points of contact.
  • New single service record enables Turning Stone to centrally manage guest credentials.

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The Benefits

  • Created a single source record of all guest interactions and loyalty information giving Turning Stone a 360° view of guests from online to in-casino.
  • Maximized investment in infrastructure with Peregrine’s Neuron ESB integration platform suited to drive a long-term enterprise strategy and the foundation on which systems and apps can interact to handle future growth.

Read the client story

Company Profile

Based In:
New York
Industry:
Casino
Type:
Casino
Employees:
4,500
Founded:
1993
Website: