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Case Study

Mandarin Oriental Group

Mandarin Oriental guest profile system delivers real-time information while reducing integration efforts by 75% with Neuron ESB’s Integration

“With Neuron ESB, we have an easy-to-use tool that we can leverage for other planned projects that require highly effective, reliable and efficient connectivity to internal and external business applications, including allowing guests to manage their own profile information using Mandarin Oriental’s brand websites.”

— Monika Nerger, Chief Information Officer, Mandarin Oriental Hotel Group

Guest profile system delivers real-time information while reducing integration efforts by 75%

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The Challenge

  • Create a consolidated, qualified and quantified 360° view of MOHG guests
  • Provide real-time guest profiles to all online and on site points of contact
  • Get website visitor information without requiring them to make reservations

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The Solution

  • Peregrine Connect’s Neuron ESB provides seamless connectivity between and access to existing MOHG systems, such as SMS, GlobalGuest and SynXis CRS
  • Neuron ESB enables MOHG to centrally manage guest credentials while simultaneously providing a secure authentication mechanism for guests logging in to Mandarin Oriental’s website

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The Benefits

  • Reduces MOHG’s integration effort by up to 75%
  • Gives MOHG a 360o view of its guests, from online to in the hotel
  • Allows MOHG to leverage investments in SMS|GlobalGuest and SynXis CRS
  • Provides the foundation through which future systems and applications can interact with MOHG’s overall hospitality solution
  • Makes MOHG more competitive in terms of guest relationship, recognition, measurement, and service delivery
  • Enables real-time access to guest information

Read the client story

Company Profile

Based In:
Hong Kong

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